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Natixis has taken measures to create a secure environment for our online services, allowing you to conduct your transactions on the Business Portal with the utmost confidence.
As a client, you can also play an active role in ensuring optimal security of the information that you exchange with Natixis .
To read before : Need some assistance ?

  1. How Natixis protects your information

  2. Measures you can take to further protect your information

  3. And remain watchful !

1. How Natixis protects your information

All services within our online bank are conducted through a secured server. As soon as you sign in to the Business Portal, your User ID and password are encrypted by SSL (Secure Socket Layer) protocol, which secures access and operations performed on the site. The Natixis Business Portal is a secure site. You know you are viewing a secure site by:

  • https:// before the Internet address on your browser
  • A key or lock displayed Clé de sécurité 002 in the lower left corner (Netscape Navigator), in the navigation toolbar (Netscape Communicator) or Clé de sécurité lower right corner (Internet Explorer) of your browser

2. Measures you can take to further protect your information

When connecting to online banking services:

  • Never click on a link within an email to connect to the banking site; input the address directly into your browser or save it in your Favorites.
  • Always verify that your Internet connection is secure (https: and Clé de sécurité 002 or Clé de sécurité ).

Never input your User ID and password onto a site accessed by clicking on a link within an email. Always use the Log off button to disconnect from the online bank: Once you have finished accessing your accounts, it is imperative to use the Log off button to guarantee that your session has been completely terminated.

Managing your password:

  • Upon receiving your password, immediately create a new password during your first visit to the Business Portal, and destroy the password notification letter that you received.
  • Create a password that is easily memorized and is unique for your online banking service.
  • Commit your password to memory. Never write it down or give it to other users.
  • Change your password regularly.
  • For security reasons, we recommend that you never save your User ID or password on your computer, even if this is an option offered by your browser.
  • Natixis will never ask for your password. Should this occur, consider the request fraudulent and report it immediately via the “Contact us” form provided on the site.
  • If your bank access codes are lost or stolen, please contact us immediately.

Protecting your computer:

  • Always use updated anti-virus software to protect your computer against viruses.
  • Protect your Internet connection by using a “firewall” that only allows access to authorized Internet sites.
  • Regularly update your operating system as periodically indicated by your system.

Preventing fraud: Be extremely vigilant concerning unsolicited e-mails that appear to be sent from the bank. Current online fraud methods include an e-mail request for your personal information (credit card number; online bank User ID or password) to be inputted into a site resembling that of your bank’s site, but is actually a fraudulent site.

  • Natixis will never request your personal information by e-mail. Never respond to such fraudulent demands.
  • Never transmit your User ID or password via e-mail or over the telephone.
  • Never input your User ID or password on a site that you access through an e-mail link.

3. And remain watchful !

Verify the date and the hour of last connection when you reach the site of on-line bank.

  • Consult regularly your accounts and verify the last operations.

If you have a doubt on the merits of an operation:

  • Change at once your password;
  • Contact we to indicate him(it).