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Frequently Asked Questions

 

Find all the answers to your questions


  1. Which browser should I use?

  2. What should be my screen resolution?

  3. Which software packages are necessary to view documents available on the website?

  4. What is cache?

  5. Which protocol of security is used?

  6. What is a cookie?



1. Which browser should I use?




2. What should be my screen resolution?

  • Business Portal is optimized for a screen resolution of 1024x768 pixels.

If you do not know your screen resolution, position your mouse on your office(desk) except any icon and make a right click. A screen of parameter setting appears, select the tab "Parameters". The cursor of " Space of desk " has to be on 1024x768 pixels. Please select "1024x768 pixels" if it is not already selected.

As for the colors, it is recommended to select in the pavement " Palette of colors ", the choice "16777216 colors" (or the highest value available). Please close your browser and reopen it to apply the changes.




3. Which software packages are necessary to view documents available on the website?




4. What is cache?

The "cache" is a system conceived to improve the return on your use of Internet by reducing the accesses to the Internet network.

When you show a page of a web site, it is stored in the memory hidden from your browser and in the "cache" of your computer. This "cache" is a directory of your hard disk.

When you press on a button "Previous" or "Back" of your browser, it fetches in its hidden memory the page in question instead of returning on the Internet network to get back it. During your disconnection of the Business Portal, you cannot execute any more of operations but you can show pages contained in the cache.

To insure a maximal security of your confidential information, we deeply advise you to empty the cache at the end of each of your connections on the Business Portal.

We also alert you on the risk of display of out-of-date information when you use buttons "Previous" or "Back" as mode of navigation. In that case, please press on the entitled button "Refresh", for see the latest information of your page.




5. Which protocol of security is used?

All the information exchanged on the Business Portal is coded according to the protocol SSL 128 bits (SSL: Secure Socket Layer). It is a protocol of communication of information that allows to assure the authentification, the confidentiality and the integrity of the exchanged data.
This encoding guarantees the confidentiality and the integrity of the information which circulate in this space
For a handy navigation on the Business Portal, it is necessary to configure your browser in accordance with the requirements of security of the site. For more details, please consult the section"Security".




6. What is a cookie?

A "cookie" is a short character string put down in a file created in the directory of the cache of your hard disk. This cookie is temporary and is erased every time you empty your cache.
The Business Portal uses cookies to manage the secured connection between your computer and its server. This small file enablesyou to identify only once.

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